Refund Policy

1. Money-Back Guarantee

At Global IPTV Canada, we want you to be completely satisfied with our service. We offer a 14-day money-back guarantee on all subscription plans. If you are not satisfied with the Service for any reason within the first 14 days of your purchase, you may request a full refund.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 calendar days of the original purchase date.
• The request must be submitted through our official support channels (WhatsApp, email, or phone).
• The subscription must not have been previously refunded or part of a chargeback dispute.

3. How to Request a Refund

To request a refund, please contact us through any of the following methods:

• WhatsApp (Fastest): Message us on WhatsApp
• Email: contact-global-ca@proton.me
• Phone: +1 819-800-5362

When requesting a refund, please include your name, the email address used for your subscription, and the date of purchase. This will help us process your request as quickly as possible.

4. Refund Processing

• Refund requests are typically reviewed and processed within 24–48 hours of receipt.
• Approved refunds will be issued to the original payment method used during purchase.
• Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
• You will receive a confirmation once your refund has been processed.

5. Non-Refundable Situations

Refunds are not available in the following situations:

• The refund request is made more than 14 days after the original purchase date.
• The account has been suspended or terminated due to violation of our Terms of Service.
• A chargeback or payment dispute has already been filed with your payment provider.
• The subscription was obtained through a promotional offer explicitly marked as non-refundable.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving any issues promptly. Initiating a chargeback without first attempting to resolve the matter with us may result in permanent suspension of your account and ineligibility for future services.

7. Free Trial

Our free trial service is provided at no cost and is therefore not eligible for a refund. The free trial is offered to allow you to evaluate the Service before making a purchase decision.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The refund terms applicable to your purchase are those in effect at the time of your purchase.

9. Contact Information

If you have any questions about this Refund Policy, please contact us: